By Elizabeth Spain at December 04 2018 07:16:03
Multiple inputs to the process exist : Some of them would be competition, lifecycle stage of the market, brand image, budget, etc... ; Complex decisions are made : There are many possible ways to achieve the process objectives (reach planned sales, leverage brand image, etc...) ; Each decision implies different levels of risk and potential benefits : It is the responsibility of the worker to choose the best one (low price strategy, aggressive advertising campaign, etc...) ; There are three main characteristics that make knowledge processes different from highly structured processes: Focus is on communication instead of automation.
They are more difficult to implement through discipline than administrative human-centric processes (although some discipline is needed). It is better to focus on obtaining buy-in from the people affected by the processes through early involvement, communication and expectations management. It is a known fact that knowledge workers are reluctant to change their habits. Some say knowledge workers don't like following procedures because they feel it limits their creativity; but most of the time they will be happy to follow a procedure as long as they see value in it, perceiving that it helps them work better and produce a better process output.
Rice Huskers: These huskers remove the husk (outer covering) from the paddy rice during the processing. Paddy Separators: It makes the brown rice more efficient. Plano-Shifters: This makes the rice more uniform and give rice proper size and grading with a high speed. Color Sorters: These color sorters give a proper color to the rice and define its shade. The basic structure and the process followed in the rice milling industries and rice milling plants include: 1. Quantity of Rice (In Abundance) ; 2. Pre - Cleaning ; 3. Steaming ; 4. Drying ; 5. Packaging ; 6. Grading and Sorting ; 7. Polishing ; 8. Removal of Husk
Knowledge workers carry out these processes by taking into account multiple inputs (generally a wide set of unstructured data and information) to perform difficult tasks and make complex decisions among multiple possible ways of doing the work, each one implying different levels of risk and possible benefits. They are dependent on individuals and it is not possible to automate them. One example of a knowledge process is "Marketing a new product". The same steps are followed each time a new product is launched (benchmarking competitors, deciding pricing strategy, planning promotion, etc...), but it is the experience, knowledge and intuition of the people that drive the process to success.