By Summer Gatenby at November 09 2018 13:57:02
Multiple inputs to the process exist : Some of them would be competition, lifecycle stage of the market, brand image, budget, etc... ; Complex decisions are made : There are many possible ways to achieve the process objectives (reach planned sales, leverage brand image, etc...) ; Each decision implies different levels of risk and potential benefits : It is the responsibility of the worker to choose the best one (low price strategy, aggressive advertising campaign, etc...) ; There are three main characteristics that make knowledge processes different from highly structured processes: Focus is on communication instead of automation.
For the production of rice, the energy consuming equipments used include blowers, elevators, motors, boilers and steam distribution and many more. The efficiency of the product (rice) depends on the utilities maintained by the rice production mills such as electricity, air, water, labour, etc. Many of the rice plants in India and also in the different parts of the world adhere to several procedures for rice processing such as drying of rice, cleaning of rice, milling, whitening, polishing, grading, blending, sorting and packaging. There are different types of sorters and separators used for the rice to be free from any type of dust, fungal infections, plastic granules, unwanted grain, etc.
Knowledge workers carry out these processes by taking into account multiple inputs (generally a wide set of unstructured data and information) to perform difficult tasks and make complex decisions among multiple possible ways of doing the work, each one implying different levels of risk and possible benefits. They are dependent on individuals and it is not possible to automate them. One example of a knowledge process is "Marketing a new product". The same steps are followed each time a new product is launched (benchmarking competitors, deciding pricing strategy, planning promotion, etc...), but it is the experience, knowledge and intuition of the people that drive the process to success.
For a technical writer a flowchart can be a very useful tool to illustrate various operations and processes. Before you start your next project, see if you can illustrate the process via a flowchart. It will make life easier for you and your manager or client. The end result will be a better project which is good for your target audience. Note: Microsoft Visio is a good software for creating flowcharts. If you can write a simple sentence in English and organize your thoughts then technical writing may be a rewarding field. You can easily make it a second income stream in your spare time.