By Olivia Giles at November 09 2018 08:16:20
All process instances are executed in a very similar way and it is easy to draw a flowchart detailing the sequence in which tasks are executed. It is also possible to formalize the business rules that guide decisions, normally based on the evaluation of some process variables. But recently other kinds of processes have caught the attention of process management specialists. They are known as knowledge processes, or knowledge-based processes. Knowledge processes can be defined as "high added value processes in which the achievement of goals is highly dependent on the skills, knowledge and experience of the people carrying them out". Some examples could be management, R&D, or new product development processes.
Multiple inputs to the process exist : Some of them would be competition, lifecycle stage of the market, brand image, budget, etc... ; Complex decisions are made : There are many possible ways to achieve the process objectives (reach planned sales, leverage brand image, etc...) ; Each decision implies different levels of risk and potential benefits : It is the responsibility of the worker to choose the best one (low price strategy, aggressive advertising campaign, etc...) ; There are three main characteristics that make knowledge processes different from highly structured processes: Focus is on communication instead of automation.
Rice Huskers: These huskers remove the husk (outer covering) from the paddy rice during the processing. Paddy Separators: It makes the brown rice more efficient. Plano-Shifters: This makes the rice more uniform and give rice proper size and grading with a high speed. Color Sorters: These color sorters give a proper color to the rice and define its shade. The basic structure and the process followed in the rice milling industries and rice milling plants include: 1. Quantity of Rice (In Abundance) ; 2. Pre - Cleaning ; 3. Steaming ; 4. Drying ; 5. Packaging ; 6. Grading and Sorting ; 7. Polishing ; 8. Removal of Husk
It is extremely important to continuously improve knowledge processes, by creating an environment through which they can evolve. This can only be achieved through coordination of diverse disciplines such as knowledge management, change management, expectations management, etc... It is crucial to establish an adequate process context (the combination of technologies, procedures, people, etc... that support the processes). The process context must incorporate feedback mechanisms, change evaluation procedures, process improvement methods and techniques and must be flexible, in order to be able to incorporate enhancements in an agile but controlled way.