By Summer Gatenby at November 10 2018 14:54:52
They are more difficult to implement through discipline than administrative human-centric processes (although some discipline is needed). It is better to focus on obtaining buy-in from the people affected by the processes through early involvement, communication and expectations management. It is a known fact that knowledge workers are reluctant to change their habits. Some say knowledge workers don't like following procedures because they feel it limits their creativity; but most of the time they will be happy to follow a procedure as long as they see value in it, perceiving that it helps them work better and produce a better process output.
Diagrams : A diagram can show a process, hierarchy, or other relationships. You can use AutoShapes and arrows, the flowchart shapes with connectors (in the Lines category in PowerPoint 2007; otherwise in the Connectors category), or the SmartArt feature of 2007. Charts/Graphs : Charts (also known as graphs) visually display data, especially data showing a trend. Use only the data that supports your point, not all the data in the Excel spreadsheet where you got the data. If the data is too complex, it won't be comprehensible on a slide. What to do? Print it out and give it to the audience as a handout.
The key to process improvement is to clearly communicate process definitions (the way in which the company wants the processes to be carried out) to the people in charge of their execution (through training, process descriptions publication, etc...). The better process participants understand the process definition, the higher the probability that the process is carried out according to it. They are better implemented through obtaining buy-in than through imposing directives.
Knowledge workers carry out these processes by taking into account multiple inputs (generally a wide set of unstructured data and information) to perform difficult tasks and make complex decisions among multiple possible ways of doing the work, each one implying different levels of risk and possible benefits. They are dependent on individuals and it is not possible to automate them. One example of a knowledge process is "Marketing a new product". The same steps are followed each time a new product is launched (benchmarking competitors, deciding pricing strategy, planning promotion, etc...), but it is the experience, knowledge and intuition of the people that drive the process to success.