By Liam Simcha at September 11 2018 13:23:58
It is usual that knowledge processes take the form of projects to manage their execution. If the output of the process is a unique product, managing work as a project will result in obvious advantages. There are certain guidelines that can help an organization willing to improve their knowledge processes: Provide process description on how to approach work Try to figure out the best way to carry out a knowledge process, by making the best practices existing in your organization (or in your industry) explicit. Publish process definitions in a format that is easy to consult and understand. Provide tools that facilitate and standardize work Decide which tools are best to help knowledge workers carry out their work. Involving all affected knowledge workers in the process of deciding which tools will be used is very convenient, in order to obtain user buy in.
How to create a flowchart When you're working on a complex project, creating the flowchart itself may be a time-consuming task. Here are six simple steps you can follow to create even complex flowcharts: Start by defining the end result of the process or project. The end result could be anything such as completing a user manual, writing a complex software process, installing a new part, or performing a test. List the various steps involved to achieve the end result. This will take some research. In complex processes, each step could have a series of sub steps. The steps involved to create a user manual could be: a. Meet with SME ; b. Research existing documentation ; c. Videotape the procedure ; d. Take photographs ; e. Create illustrations ; f. Develop the user guide ; g. Test the user guide ; h. Make changes/adjustments ; i. Deliver final product.
All process instances are executed in a very similar way and it is easy to draw a flowchart detailing the sequence in which tasks are executed. It is also possible to formalize the business rules that guide decisions, normally based on the evaluation of some process variables. But recently other kinds of processes have caught the attention of process management specialists. They are known as knowledge processes, or knowledge-based processes. Knowledge processes can be defined as "high added value processes in which the achievement of goals is highly dependent on the skills, knowledge and experience of the people carrying them out". Some examples could be management, R&D, or new product development processes.
Tables : When your data doesn't clearly show a trend, use a table. You may have this data in Excel, and can even link to the Excel file. Quotations : Quotes are very powerful when they come from authorities or well-known individuals. In a persuasive presentation, you can use testimonials from other customers, for example. Stories : Stories are powerful when they support your message. They can be personal, related to current events, examples from other customers, and so on. They can be full-blown situations, or simple examples. Collect stories as you hear them and keep them in a file for use later.