By Gabrielle Button at October 27 2018 18:04:25
Knowledge workers carry out these processes by taking into account multiple inputs (generally a wide set of unstructured data and information) to perform difficult tasks and make complex decisions among multiple possible ways of doing the work, each one implying different levels of risk and possible benefits. They are dependent on individuals and it is not possible to automate them. One example of a knowledge process is "Marketing a new product". The same steps are followed each time a new product is launched (benchmarking competitors, deciding pricing strategy, planning promotion, etc...), but it is the experience, knowledge and intuition of the people that drive the process to success.
For the production of rice, the energy consuming equipments used include blowers, elevators, motors, boilers and steam distribution and many more. The efficiency of the product (rice) depends on the utilities maintained by the rice production mills such as electricity, air, water, labour, etc. Many of the rice plants in India and also in the different parts of the world adhere to several procedures for rice processing such as drying of rice, cleaning of rice, milling, whitening, polishing, grading, blending, sorting and packaging. There are different types of sorters and separators used for the rice to be free from any type of dust, fungal infections, plastic granules, unwanted grain, etc.
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All process instances are executed in a very similar way and it is easy to draw a flowchart detailing the sequence in which tasks are executed. It is also possible to formalize the business rules that guide decisions, normally based on the evaluation of some process variables. But recently other kinds of processes have caught the attention of process management specialists. They are known as knowledge processes, or knowledge-based processes. Knowledge processes can be defined as "high added value processes in which the achievement of goals is highly dependent on the skills, knowledge and experience of the people carrying them out". Some examples could be management, R&D, or new product development processes.